24/7 system monitoring included
How can we help with your system?
Monitoring & app
Report a problem
Warranty & claims
Maintenance plans
Add battery / EV
Billing & rebates
Self-serve fixes
Quick troubleshooter
Talk to a human
Multiple ways to reach our support team when you need them.
Phone support
Speak directly with a solar expert for immediate help during business hours.
Business hours · fastest
1-877-965-2722Email support
Send a detailed message and attach files or photos of the issue.
24-hour response time
info@xolar.caSupport ticket
Submit a detailed request and track its status with priority handling.
Tracked · organized history
Submit a ticketCoverage
What your warranty covers
25 yr
Solar panels
80%+ output guaranteed at 25 years
Material & workmanship defects
Transferable to new homeowners
10–25 yr
Inverter
All electronic components covered
Replacement units during repairs
Remote monitoring & diagnostics
10 yr
Workmanship
Roof-leak protection guarantee
All labour & materials covered
Annual inspection included
10 yr
Battery storage
Unlimited cycles (solar & backup use)
70% capacity retained at 10 years
Over-the-air software updates
Submit a support request
We'll get back to you within 24 hours. For urgent issues, call 1-877-965-2722.
Frequently asked questions
How do I monitor my solar system's performance?
Your system includes a monitoring app for real-time production tracking. See our monitoring guides for your inverter brand — TIGO, SMA, SolarEdge or Growatt.
What should I do if my system stops producing?
Check the inverter for error codes, confirm the breaker and disconnect are on, look for visible damage, and rule out shading. If it persists, call support.
How often does my system need maintenance?
Minimal — we recommend an annual inspection and cleaning. Rain handles most cleaning; remove leaves and debris as needed. Maintenance plans cover check-ups and optimization.
What is covered under my warranty?
25-year panel performance, 10–25-year inverter coverage, 10-year workmanship, and 10-year Tesla Powerwall coverage. See the warranty section above for details.
Can I add battery storage to my existing system?
Yes — most systems can be retrofitted with storage like a Tesla Powerwall. Contact us for a free assessment of the best battery solution for your setup.
How do I file a warranty claim?
Contact support with your system details and a description of the issue. We guide you through the process and coordinate with manufacturers — most claims process in 5–10 business days.