Limited Workmanship Warranty

This Xolar Inc. Limited Workmanship Warranty (the “Limited Workmanship Warranty”) covers defects in workmanship and materials of the below-listed products (“Products”) for the applicable warranty period set out below (“Warranty Period”).

Warranty Activation. The Limited Workmanship Warranty is automatically activated on the date the solar installation has been inspected and approved by the designated electrical safety authority.

Warranty Period. The Limited Workmanship Warranty has a duration of 1 year from the date of warranty activation.

Workmanship Warranty. The Limited Workmanship Warranty covers the structural integrity of the installation, ensuring that it meets both engineering and product installation guidelines, as well as electrical safety guidelines.  Included are the following: (i) securing the racking to the roof architecture per guidelines (ii) proper torque of screws and clamps (iii) weatherproofing all roof penetrations (iv) properly secured critter guard wire mesh (v) fixing or reimbursing any property damage caused by the installation (vi) ensuring the installation meets electrical safety guidelines i.e. grounding, rapid shutdown, working disconnect, secure connections, acceptable wire sizing, and cable management.

Product Inclusions.  The cost of material is included under this warranty for the following products:

• Mechanical components (Rails, hardware, critter guard)
• Electrical components (Wire, conduit, combiner boxes, disconnects, breaker switches)

Product Exclusions.  The following core system components each carry their own manufacturer warranty, and the cost to replace them is not included under this limited workmanship warranty.  Exceptions will be made in the event a core system component is found to be defective within 45 days of warranty activation, in which case XOLAR will RMA the product to ensure the integrity of the installation. Please note this list of products is not intended to be comprehensive.

• Solar Panels
• Inverters
• Optimizers
• Energy Monitors
• EV Chargers
• Heat Pumps
• Battery/Powerwall

Extended Exclusions. In the following circumstances, labour will be billed normally:

• In the event no defect is found upon a site visit
• In the event the defect is caused by force majeure
• In the event the defect is related to or caused by a product not covered under this warranty
• In the event the defect was caused by the negligence of the customer, or a third party.

Claims Process. To make a claim under your workmanship warranty, you must contact us via email at [email protected].  The email must include this information: (i) a short description of the defect, (ii) any relevant images of the defect, (iii) your proof of purchase and full contact information.

Disclaimers.  In the event the system is serviced, maintained, expanded, uninstalled, reinstalled, or otherwise worked on by an entity other than Xolar Inc or its agents, this warranty will be voided, unless otherwise agreed in writing by Xolar Inc.