Commercial Solar Protection Plan

Protect your solar investment with remote monitoring, expert support, and on-site service when needed. Internet-connected monitoring ensures optimal performance.

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Why trust Xolar

How Our Protection Plan Works

Our remote-first approach minimizes unnecessary site visits while ensuring your system receives expert attention when issues arise.

01
Internet Connection Setup
Ensure your solar system devices are connected to the internet for remote monitoring and diagnostics capabilities.
02
Side-by-Side Monitoring
We continuously monitor your system performance alongside you, tracking production data and identifying any faults or performance issues.
03
Remote Diagnosis & Troubleshooting
When issues are detected, our solar engineers diagnose the problem remotely and work with manufacturers to determine the solution.
04
Warranty Coordination
We handle all manufacturer warranty claims and coordinate part replacements for components still under warranty coverage.
05
On-Site Repair When Confirmed
Once a system fault is confirmed remotely, we dispatch a technician to perform the necessary repairs or component replacements on-site.

Protection Plan Features

Our protection plan combines remote monitoring with expert support to identify and resolve issues efficiently without unnecessary site visits.

Side-by-Side System Monitoring

We monitor your system performance alongside you, identifying faults or performance issues before they become major problems.

Expert Phone Support

Direct access to our solar engineers for troubleshooting guidance and technical support when you need it most.

Remote System Troubleshooting

We diagnose and troubleshoot system issues remotely, working with manufacturers to resolve problems without unnecessary site visits.

Manufacturer Warranty Handling

We coordinate with manufacturers to diagnose issues, process warranty claims, and arrange part replacements covered under warranty.

On-Site Labor When Needed

Once a fault is diagnosed remotely, we dispatch a technician to repair or replace faulty components, with labor covered for warranty parts.

Maintenance Service Details

Our comprehensive maintenance programs include all services necessary to keep your commercial solar system operating at peak performance.

Monitoring Services
Physical Maintenance
Warranty & Support

Maintenance Service Plans

Our maintenance plans are designed to provide comprehensive coverage while delivering measurable ROI through optimized system performance.

System size and complexity
Geographic location and accessibility
Service level requirements
Monitoring technology needs
Warranty compliance requirements
Emergency response preferences

Pricing based on system size and service level.

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Protection Plan FAQs

Does the protection plan include routine in-person maintenance?
No, our protection plan does not include routine annual physical maintenance visits. The plan focuses on remote monitoring, troubleshooting, and on-site service only when a system fault is confirmed remotely. We don’t perform routine cleaning or inspections as part of this plan.
What does the protection plan include?
The plan includes: side-by-side system monitoring, expert phone support with solar engineers, remote system troubleshooting, coordination with manufacturers for warranty claims, and on-site labor to replace parts that are still under manufacturer warranty. An internet connection to your solar devices is required.
How does the remote troubleshooting work?
Our solar engineers monitor your system performance remotely and can diagnose most issues without a site visit. We work with equipment manufacturers to troubleshoot problems, determine if components are faulty, and coordinate warranty replacements when applicable.
When do you send a technician on-site?
We only dispatch a technician for in-person service after the system has been diagnosed remotely and a fault has been confirmed. This remote-first approach minimizes unnecessary site visits while ensuring you receive expert attention when physical repairs are actually needed.
What labor is covered under the protection plan?
The plan covers labor costs to replace or repair parts that are still under their manufacturer warranty. Parts themselves are covered by the manufacturer warranties (typically 25 years for panels, 10-25 years for inverters), and we coordinate the claims process for you.
Do I need an internet connection for this plan?
Yes, an internet connection to your solar system devices is required for our protection plan. This enables remote monitoring, diagnostics, and troubleshooting capabilities that are essential to the service we provide.
Do you work with manufacturers to resolve warranty issues?
Absolutely. We handle all communication with manufacturers to diagnose issues, process warranty claims, and coordinate part replacements. This saves you time and ensures warranty issues are resolved efficiently by professionals familiar with the process.
Can I get routine maintenance services separely?
Yes, if you need physical maintenance services like panel cleaning, annual inspections, or preventive maintenance visits, these can be arranged separately from the protection plan. Contact us to discuss your specific maintenance needs.