Feel confident in troubleshooting with SMA support at your fingertips. If you face obstacles or confusion, a step-by-step guide is ready for your seamless journey.
SMA Support: +1 877-697-6283
Prerequisite #1: “Commissioning Device” = Phone/ Laptop with wireless wifi capability
Prerequisite #2: Home internet username/password to log in.
Prerequisite #3: Inverter with built-in wifi capability.
Prerequisite #4: Drill with Torx bit to open up the inverter cover.
⦁ Choose a device that has wi-fi internet capability to commission your system monitoring (laptop, phone).
⦁ Connect directly to your inverter’s wifi hotspot (the password will be on the side of the inverter label).
⦁ Open a browser window and enter the SMA Inverter Integrated WLAN IP address: 192.168.12.3. This IP address is assigned by SMA and does not change.
⦁ Once you log into the inverter, first set a user/installer password and then follow the instructions in the setup wizard to connect the inverter to the home internet.
⦁ The customer may need to set up a wi-fi range extender if the inverter is out of range, in which case you will follow the Ethernet Bridge setup instructions.
Prerequisite #1: “Commissioning Device” = Phone/ Laptop with wireless wifi capability
Prerequisite #2: Home internet username/password to log in.
Prerequisite #3: Ethernet cable long enough to connect inverters & internet modem
Prerequisite #4: Drill with Torx bit to open up the inverter cover.
Prerequisite #1: “Commissioning Device” = Phone/ Laptop with wireless wifi capability
Prerequisite #2: Home internet username/password to log in.
Prerequisite #3: Ethernet cable long enough to connect multiple inverters to each other.
Prerequisite #4: Drill with Torx bit to open up the inverter cover.
Prerequisite #5: Long range Ethernet Bridge device with two units, a “Master” unit & a “Slave” unit.
Prerequisite #1: “Commissioning Device” = Phone/ Laptop with wireless wifi capability
Prerequisite #2: Home internet username/password to log in.
Prerequisite #3: Ethernet cable long enough to connect multiple inverters to each other.
Prerequisite #4: Drill with Torx bit to open up the inverter cover.
Prerequisite #5: VONETS Wifi Dongle device.
⦁ Unscrew the bottom panel of the inverter
⦁ Unplug the inverter screen, place it somewhere safe
⦁ Plug in the Wi-Fi bridge power cord into the inverter power port.
⦁ Plug the VONETS Wifi Dongle’s Ethernet cable into the Inverter’s Ethernet A port.
⦁ Click/Hold the button on the VONETS Wifi Dongle and turn it on/reset it
⦁ Scan for available internet networks on your “Commissioning Device” and connect to the VONETS network once it appears.
⦁ Open the internet browser, and navigate to 192.168.254.254.
⦁ Login with default username/password: admin/admin
⦁ Follow the prompts in the setup guide to scan for available hotspots, find the home network that you want the inverter to be connected to.
⦁ Select the Home Wifi, enter the wifi password, and click “Proceed to Connect.”
⦁ When prompted, you may choose to disable “hotspot”, so that the dongle doesn’t show up on nearby devices as an available hotspot network that anyone can connect to. It may make it more difficult to troubleshoot later on though if you cannot discover the network anymore.
⦁ Wait up to ~15 mins for the assignment of new IP.
⦁ Plug the screen back in, and screw the cover back onto the inverter
⦁ If it doesn’t assign a new IP after 15 minutes, it may help to reset the inverter
⦁ The new IP will look like “168.254.0.xxx”
Note: Sometimes you have to try to get through the VONETS wizard multiple times if the signal is weak, it can lose connection and then you have to refresh the page and start over.
Prerequisite #1: Inverter is already connected to the internet.
Prerequisite #2: Have your commissioning device handy (phone/laptop) with wifi access.
SMA WIZARD
⦁ Connect to the same internet network on the commissioning device that the inverter is connected to.
⦁ Open an internet browser and navigate to the inverter’s IP address – The inverter will display it’s “E-IP” on the screen. You can scroll through the inverter screens by tapping the cover.
⦁ SMA wizard will open up, prompt you to assign USER and INSTALLER passwords. Save these somewhere you won’t lose them.
⦁ If the inverter has already been assigned a password, you can call SMA for the manufacturer’s default password, if you provide them the serial number on the side.
⦁ Follow the prompts on the wizard – most options are left to the default settings, except for the following:
⦁ Set the correct timezone
⦁ Set rapid shutdown to “other” and then choose “TIGO”, if the system uses Tigo Optimizers. Otherwise, leave it as default.
⦁ Ensure string failure detection activation is ON.
⦁ Everything else can be default settings, just hit NEXT
Note: Once the wizard is complete, it will take you to a final page where the inverter’s current production is showing. Now you are done with the setup and can move on to adding the inverter to the SMA EnnexOS sunny portal online monitoring portal.
⦁ Log into your Sunnyportal Ennexos installer account.
⦁ Navigate to “Configuration” in the options on the left side
⦁ Choose the option to “Create new system”
⦁ Follow the prompts to set up the customer’s site.
⦁ Title Site “Customer Name – Customer Address”
⦁ Enter the customer’s address.
⦁ When prompted, add the customer’s email to add them to the monitoring.
⦁ Type in PIC/RID (Written on the Inverter’s side label) to help SMA identify which serial # is on site.
⦁ Skip adding PV modules
⦁ Once the site is created, add any additional inverters by logging into EnnexOS going to options on the left-hand side, and navigating to “configuration” -> “device administration” -> add SMA inverter, -> repeat step 5.
SMA Instructional video on connecting to the user interface of your SMA inverter using WiFi or Ethernet. This guide is designed to make the process seamless for you.
For additional information, refer to the operating manual of your SMA product at www.sma.de/service/downloads or find detailed instructions in the knowledge article located in the Online Service Center: Knowledge Article Link
If you’re having trouble finding your standard IP address and establishing a connection, our Online Service Center provides a helpful guide: IP Address Troubleshooting Guide
If you lose the password for an inverter, you can call SMA to get the PUK user/installer factory password.
SMA Support: +1 877-697-6283
To reset the WLAN signal, turn the entire inverter off for 5 minutes to let the capacitors drain, then unplug the X1 cable (the ribbon cable that comes down from the top compartment) for 5 more minutes, then turn everything back on. The WLAN signal should be reset.
The plug may not be seated correctly. Unplug it, ensure the screen is snapped in correctly, plug it back in, ensure it is seated correctly, and restart the inverter.
Go to configuration inside the Setup Assistant, and update the firmware to the newest driver settings.
If issues persist, reach out to Tigo support (contact provided). They can provide step-by-step assistance to troubleshoot and resolve any problems.
SMA Support: +1 877-697-6283
Website – https://manuals.sma.de/SBxx-1AV-41/en-US/43465739.html
We usually reply within one business day.
Xolar Inc is Canada's Leading Solar Energy Company. We are a full service turnkey platform for transitioning both residential and commercial clients to solar energy. We support our clients with our done-for-you approach, taking you from project design all the way to construction.
Phone: +1 (877) 965-2722
Email: info@xolar.ca
158 Cromwell Street, Unit #3A, Campbellford, ON K0L 1L0
230 Regent St, Unit #303, Fredericton, NB E3B 3W9
